Refund Policy
Learn when OTP Grove refunds are available, how refund eligibility is determined, and how quickly approved refund requests are processed for SMS verification orders and wallet credits.
Last updated: April 19, 2026
Safe Purchases
We review every eligible refund fairly and document decisions to protect both customers and service integrity.
3-5 Day Processing
Approved refunds are typically processed into your wallet within 3 to 5 business days after review.
24/7 Support
Our support team is available to help you submit evidence, track refund status, and resolve disputed orders.
Refund Eligibility
Refunds may be approved when the service was not delivered as promised or when a technical billing or platform issue prevented successful order completion. For purchase details, review our Pricing, FAQs, Contact page, and Terms of Service.
- Unused account balance that has not been spent on delivered services.
- A number that never received any SMS during the valid service window.
- Technical failure on our end that prevented proper service delivery.
- Duplicate payment or accidental double charge confirmed by our billing records.
Non-Refundable Cases
The following situations are generally not eligible for a refund because the requested service was already delivered or consumed.
- An OTP or SMS was already received successfully on the ordered number.
- The number was used for verification and the requested platform accepted the code.
- Voluntary cancellation after the service has already been used or consumed.
- Expired numbers where service access was made available during the purchased period.
How to Request a Refund
Login to your account
Access your OTP Grove dashboard to locate the affected transaction.
Go to Help Center or Contact Support
Open a support conversation from the Help Center or use our Contact page.
Submit ticket with Order ID and reason
Include the order number, service type, screenshots, and a short explanation of the issue.
Our team reviews within 24 hours
Most requests are assessed within one business day, subject to verification complexity.
Refund credited to wallet in 3-5 business days
Approved refund amounts are usually returned to your wallet balance for future use.
Automatic Refunds
Number expired before SMS received
If the validity period ends before any deliverable message arrives, the system may auto-credit the balance.
Service downtime or unavailability
When a provider outage prevents delivery, qualifying orders may be automatically reversed.
System error on our end
Platform-side technical failures or duplicate charge detection may create an automatic wallet refund.
Refund FAQs
How long does a refund take?
Most approved refunds are reviewed within 24 hours and posted to your wallet within 3 to 5 business days.
Can I refund a used number?
No. Successfully used numbers or completed OTP deliveries are considered fulfilled services and are not refundable.
Where is the refund credited?
Refunds are generally credited to your OTP Grove wallet unless an alternative method is required by law or payment processing rules.
What if my refund is rejected?
You may contact support again with more detail, screenshots, and order evidence for a second review.
How do I check refund status?
Check your wallet history, help tickets, or contact support through the Contact page.
Need Help With a Refund?
Our support team can help you review order issues, explain policy decisions, and guide you through the next best step.
Contact Support